Shipping policy

SHIPPING RATES & DELIVERY ESTIMATES 

Shipping charges for your order will be calculated and displayed at checkout. 

Delivery delays can occasionally occur. 

Please note: We currently do not ship to P.O. boxes 

 

FREE SHIPPING LIMITATIONS:

Free shipping for orders over $200 Canada wide does NOT include following extra large items (over 50 lb):

https://www.reptiletools.ca/collections/large-format-tiling-collection/products/carry-system

https://www.reptiletools.ca/collections/large-format-tiling-collection/products/working-bench

https://www.reptiletools.ca/collections/cutting-drilling/products/tile-cutter-stand

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours. 

 

CUSTOMS, DUTIES AND TAXES

We're not responsible for any customs and taxes applied to orders shipped to the United States. All fees imposed during or after shipping are the responsibility of the customer 

DAMAGES

If you received your order damaged, please contact us via email at sales@reptiletools.ca to file a claim.